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Terms & Conditions


This website is operated by Spun Candy Ltd (referred to as ‘we’/’us’/‘our’). As user of this Website (referred to as ‘you’/’your’) you agree to be bound by these Terms and Conditions, whether or not you make a purchase.

We may update these Terms and Conditions from time to time and your continued use of this website shall be deemed to be acceptance of such changes.

We provide this website on an “as is” and “as available” basis without any representation or endorsement. This website may be modified or withdrawn temporarily or permanently with or without notice. We shall not be liable to you or to any third party for any modification, withdrawal, failure or suspension of all or part of this website.

Whilst we will use reasonable endeavours to keep this website and its server free of bugs, viruses, trojans and other malware we will not be responsible for the consequences of such malware being inadvertently downloaded to your computer equipment.

This website and its contents are the intellectual property of Spun Candy Ltd and are subject to copyright.

These terms and conditions are subject to UK law. These terms do not affect your statutory rights.


When you use our online checkout process you will have the opportunity to check your order and correct any errors before confirming the order.

On receipt of your order you will receive an automated email from the Spun Candy website and a proof of purchase receipt from PayPal. Once we have checked our ability to supply the goods you have ordered and your payment has been cleared we will send you a further acceptance email confirming the details of your order.

This acceptance by us of your order creates a sale and purchase contract between you and us. We may refuse to accept an order for any reason including, but not limited to, non-availability of the product or materials or inability to process your payment. All sales are subject to UK law.


When you use our online booking process you will have the opportunity to check your booking and correct any errors before confirming the booking.

Full payment for the course is required to make a confirmed booking.

On receipt of your booking you will receive an automated invoice from Spun Candy confirming the course details and a proof of purchase receipt from PayPal. This acceptance by us of your order creates a sale and purchase contract between you and us.

Bespoke Corporate courses will be invoiced at the time of booking.


Business orders will be subject to 20% VAT. All candy, classes & pop-ups for businesses will attract VAT.
A charity or individual personal booking (e.g. birthday, wedding or anniversary) will not attract VAT.
Our VAT registration number is GB 162 6385 01.


We accept payment by credit card or debit card via Paypal

We undertake to comply with UK Data Protection legislation.

We do not store credit card details nor do we share customer details with any third parties.


All discount promotions we advertise on social media, our website and mail shots are valid for products bought online and masterclass bookings made on our website. We are currently running a seasonal promotion of 30% off exclusive parties and events excluding add-ons such as food and beverages. If you have any questions, please contact us on 020 7377 2419 or [email protected]


Vouchers purchased from Spun Candy for Classes are valid for a period of 12 months from the date of purchase as indicated on the face of the Voucher. All vouchers must be redeemed against a class and presented to Spun Candy within the validity period.

Vouchers purchased from third party resellers are subject to third party terms and conditions.


Masterclass vouchers are for online masterclass bookings, made directly via our website only. They are not valid for products or private bookings, including children’s parties, hen parties and corporate bookings. Our current promotion of 30% off masterclass vouchers ends on 31st May 2020 but can be redeemed up to 31st December 2021.

Masterclass vouchers cannot be replicated or used in conjunction with any other Spun Candy or third party discount.

All bookings are subject to availability.


We agree to provide the Service in a professional manner but we make no warranties or representations that the Service will meet your requirements, needs and expectations.

We will do our utmost to provide the Service but we reserve the right to cancel or postpone a Course. Reasons for cancelled or delayed Services include, but are not limited to; availability of staff, venue and equipment; weather constraints; low attendance and transport delays.

In the event of a cancellation or postponement of the Service by Spun Candy, other than for reasons of a Force Majeure event (see below) you will receive a full refund.

We shall ensure that staff and instructors are properly qualified or trained, health and safety standards are maintained, and that equipment used in the provision of the Services is serviced.

We shall also ensure that we have all necessary licences and consents in place to operate the Services.


If we are prevented from performing our obligations to you by any factor beyond our reasonable control including, without limitation, an Act of God, flood, earthquake, war, insurrection, terrorism, sabotage, civil disorder, hooliganism, labour dispute, lightning, snow, ice or other inclement weather, fire, acts of Government or regulatory authority, power failure, satellite or cable malfunction (each a Force Majeure Event), we reserve the right to cancel the Course or postpone the Course.

We shall give as much written notification as possible to you in the occurrence of a Force Majeure Event and outline the effects on your Course.



You may cancel any order made on this website by notifying us in writing to: [email protected] within 7 days of receiving our acceptance email. If the goods have not been dispatched we will cancel your order. If the goods have been dispatched you will receive an email authorising the return and providing you with a postage label to use when returning your parcel. A full refund will be made in both cases to the payment card used when placing your order within 30 days of the notification to cancel. Please note however that cancellations for bespoke orders are not permitted once the goods have been dispatched for delivery.


You may cancel a masterclass booking more than 4 weeks prior to the Class Date by notifying us by email to: [email protected]. A cancellation fee of 10% will apply.

In the event that you cancel the Class less than 4 weeks but more than 2 weeks before the Class Date, we will refund 50 per cent of all monies paid and we shall be entitled to retain the remaining 50 per cent.

In the event that you cancel a Group Booking less than 2 weeks before the Class Date then no refund will be available.

All refunds will be made to the payment card used when placing your order within 30 days of the notification to cancel.

Individual bookings or bookings made using a Voucher cannot be cancelled.

Our Christmas Team Building Masterclass promotion is valid for group bookings of 15 people or more.


Just as I am sure you will be wanting to post pictures of your beautiful creations at the end of this class, we here at Spun Candy rely on demonstrating the joy of candy making and teaching the art and craft of candy making to our great customers. To do this, we occasionally post images and short films on our social media platforms of the work we do here with you. If you do not wish your image to appear in any of Spun Candy’s marketing materials as described above, we have a form you can sign.


Spun Candy delivers to most destinations abroad. Delivery costs are calculated automatically on the website at checkout. Orders are sent by a third party courier. We will not be liable for any loss caused to you by late delivery. We will send you a notice by email when the goods have been dispatched.

International Delivery Exceptions

Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. If appropriate, we will make you aware of any international delivery restrictions when you proceed through the checkout.

Standard delivery for orders under £15 within the UK is £4.50.

Free delivery for orders over £15.

Christmas delivery cut off dates for Spun Candy online orders

Order by 19th December to be eligible for standard UK delivery or pickup. Your order will arrive three to five business days later.

Orders are sent by a third party courier. We will not be liable for any loss caused to you by late delivery. We will send you a notice by email when the goods have been dispatched. If for any reason you miss the cut off date your order will be delivered to you in the first week of January, 2018.


There may be occasions when you wish to return the goods. You must return the goods, unused and in their original packing, by recorded delivery within thirty working days of delivery. We will make the refund directly to the payment card used to place the original order within 30 days once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

If the goods arrive damaged or with defects, or, with the exception of bespoke order, not what you ordered, we will replace them free of charge or provide a full refund as appropriate within 30 days of receipt. We will also pay you the cost of the return postage.


All candy is handmade and therefore variations can often occur. Every effort will be made to complete the order in accordance with your instructions but we cannot provide a guarantee with regard to colours, textures, dimensions and shapes. Please be aware we do not use Pantone colours.

Our candy is made with natural flavourings.

If we design the candy or labels in accordance with your instruction we will own the copyright, design right and all other intellectual property rights including any drafts, drawings or illustrations. We therefore may reuse or sell the same designs or candy.


Please be aware that our candy may contain nut traces. If you have a nut allergy we advise you not to consume our candy. If you are providing our candy as a gift it is your responsibility to advise the recipient(s) of the same.


Spun Candy Masterclasses will be held at 58 Wentworth Street, London E1 7AL. We can be contacted at: [email protected]


Spun Candy Ltd

Registered address: 58 Wentworth Street, London E1 7AL

Company Number: 08533444

VAT number: GB 162 6385 01



The following provisions set out our entire financial liability to you (including any liability for the acts or omissions of our employees and agents) in respect of:

any breach of these Terms and Conditions;

any use you make of the goods supplied; and

any representation, statement or tortious act or omission including negligence arising under or in connection with the sale and purchase of the goods.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by Section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

Nothing in these Terms and Conditions excludes or limits the liability of the Seller:

for death or personal injury caused by the Seller’s negligence;

for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or

for fraud or fraudulent misrepresentation.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise shall be limited to the price paid by you for the goods.

We shall not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the sale and purchase of the goods.

The Customer will accrue a monthly 2.5% interest fee if no payment remittance is received five business days after the invoice due date.

Customer will be liable for all costs incurred by Spun Candy in recovery due to a Customer’s breach of the agreed repayment terms, to include, but not limited to, fees for a Letter Before Action of £30.00, Debt Collection Agents fees of 20% of the amount overdue, Interest at 8% above the Bank of England’s Base rate and Late Payment Compensation per Invoice of £40.00 on balances under £1,000.00 and £70.00 on any balances over £1,000.00.


Please review our privacy policy for more information on how we store and collect data.

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